What public adjusters are never taught about running a firm: five business skills, why "not a business person" is a gap and not a trait, and where to start.
Delegating decisions in a claims firm fails when the owner hands off the task and keeps the call. How to hand over the decision, with limits attached.
Why hiring more staff didn't fix your bottleneck: your firm was short on answers, not hands, and every new hire added to the line outside your door.
What should a firm owner stop doing? Start with the three jobs you're overpaying yourself to do, and hand each to the person for whom it's $100 work.
The two-week vacation proves nothing. Here is the test that shows whether your firm can run without you, and what to do with the answer.
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